Privacy Policy

1. Information We Collect

We collect personal data necessary for KYC/KYB compliance, transaction processing, and regulatory reporting: name, email, phone, identity documents, address, business registration details (for corporate users), and transaction history.

2. How We Use Your Data

Your data is used to: verify your identity, process transactions, comply with DFSA and UAE regulations, prevent fraud and money laundering, and resolve disputes. We do not sell your data to third parties.

3. Data Sharing

Your data may be shared with: (1) Emirates NBD for fund custody; (2) Shufti Pro for KYC verification; (3) DFSA and UAE FIU for regulatory compliance; (4) law enforcement if legally required. All partners are bound by data protection agreements.

4. Data Security

We use encryption, secure servers, and multi-factor authentication to protect your data. Our security infrastructure complies with DFSA Cyber Risk Management Framework requirements.

5. Data Retention

Transaction and KYC records are retained for a minimum of 6 years as required by DFSA and UAE regulations. After this period, data is securely deleted unless legal obligations require longer retention.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data, subject to legal and regulatory requirements. Submit requests to privacy@3-shepherd.com.

7. Cookies & Tracking

Our website uses non-essential cookies for analytics and user experience. Essential cookies (security, authentication) are always active. You can disable non-essential cookies in your browser settings.

8. Changes to This Policy

We may update this policy. Material changes will be notified via email. Your continued use of the platform constitutes acceptance of the updated policy.